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Archives for June 4, 2017

Seal the envelope and imagine the look of delight when they open it. 

A heartfelt greeting expressed in a concrete way.

What a wonderful gift. 

Then….there is always the surprise arrival to join the celebration right there, in person – you made the effort to travel.

I like this effect both for a person I value and also for the customers of a company I cherish and lead.

Both are about supremely important relationships.

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