"Wisdom and inspiration: thought provoking, humourous, delightful, guru-like, quirky, energizing, enabling, challenging, alerting, awakening….the way individuals, teams and groups start every day as a Great Day" – The Replies Book

We dredged up those moments of silence. This is what we found.

There was only a glint of kindness, no bad intentions and a warmth of presence that communicated a comfortable friendliness.

So next time we walk into an enormous warehouse, speak to a customer service team or to encourage a hefty executive to be bold, outrageously new and pioneering, we will get ready to smile, to laugh and to cry tears of playful joy.